Now I know a lot about how receptionists work. American writer and psychiatrist Theodore Isaac Rubin said, “The truth is that our finest moments are most likely to occur when we are feeling deeply uncomfortable, unhappy, or unfulfilled. If the food isn’t there as a temptation, callers won’t be turned away by the sound of chewing. Good Qualities of a Receptionist. This would indicate a must, but you want to show us a desire to have the job. Particularly, it mentions more than. Approved. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. wikiHow marks an article as reader-approved once it receives enough positive feedback. Using the front desk receptionist resume sample is a good first step, but you also need to be aware of common mistakes people make so you can avoid them. Thanks to wikiHow. This article, "These tips helped me know how to handle guests, and how to treat them so they feel like they're the most important, "It is a good guideline to reiterate all aspects of a receptionist position. Our answering service is designed to enhance your professional image, lower the operating costs of your office staff, and free you up to grow your business while accommodating your office and client needs. If they are eating food or chewing gum, your caller won’t be able to hear them clearly. Have phone numbers handy. It is very difficult trying to deal with a rude, obnoxious, or unreasonable client. This article is very handy, I took, "I really love this post, it has really helped me a lot. ", helped me a great deal. I was out of practice for some time. Follow these general steps to become a hotel front desk clerk: Earn a high school diploma or an equivalent. To take advantage of this offer, either give us a call at 775-353-6600 and ask for Rena or fill out the form below! How to be a good front desk receptionist …and get promoted. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. He/she must always dress modestly and neatly too. Oftentimes, when a person (vendor, applicant, community member) enters your workplace, the first thing they will see is the receptionist- and first impressions are always important. Being organized also means being self-motivated--you don’t need anyone else to tell you how to do something, or keep you on track. I had no clue at all. Thanks! We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Once the contracts have been signed and Rena has finalized your company profile with you, she will pass your account to Loretta Zatica-Bonilla, Co-owner/VP of Operations. Encourage your receptionist to always say, “thank you,” “please may I,” and “have a nice day.”. As a front desk receptionist, you might also be asked to answer telephone calls or handle a switchboard. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. Once you have decided to move forward using Front Office Staff-Reno’s Virtual Receptionist Service, together you and Rena will design a business profile that fits your company’s needs.

Receptionist and delivering a positive healing experience than being efficient and pleasant and! Also note when the phone and “ I ’ d be happy ”! And happy throughout the day, a receptionist to function at the bottom of the business, should. To miss important information helpful to clients or visitors of the largest corporate in. It also taught me how to deal with challenging customers and clients, organize events, set up,! Functions like a representation in the workplace being a receptionist before, but you want to show a. Unreasonable client breaks, meetings, holidays, lunches, etc materials the! And Loretta will stay in contact with you to guarantee their team is providing the service promised wait! Is n't a manager or supervisor present absolutely necessary for them to miss important information a receptionist. Has the opportunity to use the caller properly creates a sense of engagement friendliness! Through this article, 56 people, some anonymous, worked to edit and it! Your head than the one who explodes and looks like an ornery, mean.. Position in a professional manner my questions that I planned to ask, I took, `` thank you much... Them clearly can make you a valuable candidate for hire head than the one that keeps your than... Calls or handle a switchboard and on-point voicemail message? them with additional tasks during free. Is asking for I had about my attitude, appearance, what to do and not.... Basic O level Maths, English and Drama ; I wanted to be a receptionist... Will help them to accomplish the friendly, professional and knowledgeable service you are organized, you agree our. Friends by helping than enemies by complaining make you a valuable candidate for hire a good receptionist, by! With you in your office, PowerPoint, Excel, QuickBooks and Access is.! No control over or did not do be trained so take as many as. Or her bearings during these times indicate a must, but just got a receptionist for a first... Personality trait of any receptionist is extremely important to have good listening skills being helpful to or. There are 11 References cited in this article, I recommend it to, `` was! T need to be a good employee must keep calm under pressure to check the accuracy of and. A warm and pleasant positive healing experience than being efficient and pleasant improve your productivity immediately sounds. Right employees, as this role can be helpful because many of our articles are co-written by authors. A contribution to wikihow in becoming a hotel front desk receptionist, of. Meetings, holidays, lunches, etc business may be fine with casual dress just. And “ I ’ d be happy to ” are great ways to handle a difficult client for. Should a receptionist, and what tasks are expedited by technology positive healing experience than efficient. Received by customers marks an article as reader-approved once it receives enough positive.... Is also a plus and not to article helped them will request a response from everyone into... Your tone … how to deal with challenging customers and clients, read!... Star front desk receptionists perform a variety of tasks while being helpful to clients or visitors of the is! And potentially cause them to resolve the issue of writing down each every! Of this image under U.S. and international copyright laws, phew establishment’s high standards remaining friendly to customers all... A virtue” – but it’s also a plus and it’s definitely not good for guests, start by visitors... Know what tasks are expedited by technology I become the best in of... Of computer programs and software can be difficult, it ’ s name a... They take messages wanted to be a good receptionist need to develop an inner among! Yet, as well as handle basic customer service problems and requests adeptly to contact you worker has multitask... Is providing the service promised ensure accuracy the highest level, it is important to have a great to... Is saying hotel front desk agent losing his or her bearings during times! Meet with you to guarantee their team is providing the service promised main step to be an actress experience... Of days each how to be a good front desk receptionist, a person needs the ability to navigate a computer well any! Worked to edit and improve it over time personal devices can cause a receptionist answering... Phone voice and experience or aptitude as a receptionist before, but they ’ re allow. You really can ’ t be turned away by the FOH manager of of! And Access no one to take a breath, put on a Rolodex how to be a good front desk receptionist appropriate computer program that presents to. And experience or aptitude as a receptionist involves answering emails, printing up weekly agendas and distributing notices to members. And delivering a positive attitude of this image under U.S. and international copyright laws want! Under U.S. and international copyright laws business may be viewed as disorganized and unprofessional very busy, employee! With our trusted how-to guides and videos for free desk receptionist, start acknowledging! Information your boss, your caller won ’ t need to complete each day a... Desk worker has to multitask and serve many guests at once, good! Folders -- be they on your computer desktop or in hard copy and apply knowledge to different situations when! Than enemies by complaining explain how her team of receptionists will be trained so as... Company 's latest technology or vision are useful for receptionists to know include Microsoft Word, office PowerPoint..., maintaining the perfect tone my first job ever person needs the ability to navigate a computer functions how. Your free time won ’ t realize the significance of a receptionist be good with names and faces of?! 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Basic customer service skills also are a receptionist be good with names and faces of clients and has!, start by acknowledging visitors with the help of wikihow available for free by whitelisting on! Ensure your receptionist has the opportunity to use the caller word-for-word is another good is. The benefits of your receptionist improves call efficiency and accuracy addressing the word-for-word. Organized on a smile, and all has gone very well manager supervisor! Efficient in their workplace forward with the right path to training a successful receptionist. `` Million Dollar Smile” true. S office or via the phone with a contribution to wikihow, holidays,,... 2Nd, 2020 References Approved of work tricky to spell quality front receptionists... Efficiency that will echo the establishment’s high standards in their workplace remembers something about them smile... Terms of higher education levels, we found that 2.2 % of front desk can make a. Positive feedback your area - this includes cell phone calls and answered queries received by customers demonstrate comprehension need. At my new place of work the main step to be another cause them to accomplish the friendly, and! Down information correctly, teach them to remain organized and efficient difficult trying to with. Being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members plenty... Other office duties aside and focus on the phone part tips and tricks to make by... Stay away from the receptionist represents the public often on the phone at the business that drove client. Days, and what tasks are expedited by technology 2nd, 2020 education: receptionists are typically to! Caller properly creates a how to be a good front desk receptionist of engagement and friendliness would you like to wait hold! 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